Return, Refund & Exchange Policy

At Laad & Loom, your little one’s comfort, safety, and hygiene are our top priorities. Since our products are specially designed for babies and children, we follow strict quality and hygiene standards to ensure that every product reaches you clean, safe, and ready to use.

For this reason, we do not offer returns or refunds on our products. We offer exchanges only in the cases mentioned below.

1. No Returns or Refunds

All products purchased from Laad & Loom are non-returnable and non-refundable.

Once an order has been delivered, it cannot be returned for a refund due to change of mind, incorrect choice, or any other personal preference.

We request you to carefully check the product details, size chart, measurements, and product description before placing your order.

2. Size Exchange

We understand that choosing the right size for little ones can sometimes be difficult. Therefore, size exchanges may be requested, subject to product availability and the following conditions:

• The product must be unused, unworn, unwashed, and in its original condition.
• All original tags, packaging, and accessories must be intact.
• The product must not show any signs of use, stains, damage, washing, or alteration.
• Exchange requests must be raised within 48 hours of delivery.
• The requested replacement size will be subject to availability.
• Size exchanges are not eligible for a refund.
• If the required size is unavailable, we may offer an alternative size/product exchange, subject to availability.

For hygiene and safety reasons, products that have been used, washed, or altered will not be eligible for exchange.

3. Manufacturing Defects or Damaged Products

We take utmost care while checking and packing every Laad & Loom product. However, in the rare event that you receive a product with a manufacturing defect or damage, please contact us immediately.

To request an exchange:

• Record an unboxing video while opening your package.
• Take clear photographs/videos showing the defect or damage.
• Email the details to info@laadandloom.com within 48 hours of delivery.
• Please mention your order number and provide clear images/videos of the product and the issue.

The product will be reviewed by our quality team. If the issue is confirmed to be a manufacturing defect or damage attributable to us, we will arrange an exchange for the same product, subject to availability.

Please note that requests submitted without an unboxing video may not be eligible for an exchange.

4. Products Not Eligible for Exchange

An exchange will not be accepted if the product:

• Has been used, worn, washed, or laundered.
• Has been damaged after delivery due to improper use or care.
• Has been altered, modified, repaired, or tampered with.
• Is missing its original tags or packaging.
• Shows stains, marks, odour, or other signs of use.
• Is being returned due to a change of mind or personal preference.